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Quality Assurance Scheme Explained

Introduction to the Quality Assurance Schemes

A quality assurance rating provides an independent assessment of what a guest can expect to find. Whatever the size of accommodation or the facilities offered, it gives an invaluable guarantee that a guest's stay will meet your expectations.

Both VisitEngland and the AA offer a national quality assurance standard for a range of accommodation, whether it is a luxury hotel, small B&B, holiday cottage, or holiday park. Accomodation is assessed to the same criteria and award from one to five stars. These star ratings reflect the overall quality of the experience.

All the accommodation featured on this website has been quality assessed by either VisitEngland or the AA, or has recently applied for a rating and is awaiting assessment. Please be aware that ratings may change throughout the year.

The professional assessors visit every year, carrying out a routine day visit or an overnight stay in the case of serviced accommodation. On these occasions, they book in as you would, as a normal guest and test all the facilities and services. A quality score is awarded for every aspect of the experience including the comfort of the bed, the quality of the breakfast and dinner and, most importantly, the cleanliness. They also score the warmth of welcome.

For more information regarding the grading schemes, or to confirm a rating please contact VisitEngland or the AA directly.

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